Frequently Asked Questions
Everything you need to know about your Udel NY experience.
What is the standard shipping time for Udel NY orders?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' specific to that garment. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary between collections.
Are your materials sustainably sourced?
At Udel NY, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Shop Pay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.